Privacy Policy

2. Information We Collect

We collect information only when you voluntarily submit it to us:

• Enquiry Information: When you complete our contact or enquiry form, we collect your name, phone number, email address (if provided), enquiry subject, and message details.
• Technical Data: Like most web servers, our hosting environment may record standard technical log entries (such as IP addresses, browser types, and access timestamps) to maintain system stability and security.

3. How We Use Your Information

Information collected through our enquiry channels is used solely to:

• Respond to your product questions, sizing requests, and quotation enquiries.
• Coordinate collection or delivery arrangements as agreed with you directly.
• Maintain internal business records of customer requests.

We do not sell, rent, or trade your contact information to third-party marketing companies.

4. WhatsApp and External Platforms

When you click "Order on WhatsApp" or "Chat on WhatsApp", you are redirected to WhatsApp, an external service operated by Meta Platforms Inc. Conversations on WhatsApp are subject to WhatsApp's own Privacy Policy and Terms of Service.

5. Data Security & Retention

We apply reasonable technical safeguards to protect information stored on our systems. While no internet transmission can be guaranteed completely secure, we take diligent steps to avoid unauthorised access. Enquiry records are retained only for as long as necessary to fulfill your customer request and comply with legal requirements in Zimbabwe.

6. Your Privacy Rights & Contact

You have the right to request access to, correction of, or deletion of the personal information you have provided to us. If you have any privacy questions or requests, please contact Fitven at: